Q:
What's this New Shipping Policy I'm hearing about?
A:
We've had some issues in the past regarding slow turnaround on Web Orders.
I'm here to say "IT ENDS HERE!" I will personally make sure each
web order is shipped within 48 hours of purchase, ensuring a quick
turnaround time. Customer Service is Numero Uno.
Q: What Payment Methods do you Accept?
A:
We prefer VISA/MASTERCARD and Paypal, but we also
accept Money Orders.
Q:
What kind of shirts do you print on?
A:
We print on high-quality American Apparel blanks. Some of which have been
hand-dyed. The shirts are 100% Preshrunk Cotton and are slick and soft.
All of our garments are tagless for extra comfort. Select designs have been
distressed and/or are inside-out.
Q:
Are the shirts Preshrunk?
A:
Yes and No. The shirts are technically preshrunk, however depending
on your washer/dryer combo, you may expirience some slight shrinkage.
Q:
How do I care for my Steve Rosswick Collection items?
A:
Machine Wash Cold -- Wash with Like Colors -- Tumble Dry Low -- Do Not Bleach
-- Do Not Dry Clean -- DO
NOT IRON ON DECORATION. In most cases, common sense will
suffice.
Q:
How do you Ship my item(s)?
A:
I will ship it via United States Postal Service (USPS) Priority mail. This
Q:
How much are shipping charges?
A:
Inside the USA - $4.00 and $1.00 for each additional item.
Internationally
- $10.00 and $1.25 for each additional item.
Q:
How long will it take to recieve the item after purchase?
A:
If you live in the Continental USA, the items will arrive within 1-5 days
of said item being shipped. If you live Internationally, it can take anywhere
between 6 days to 2 weeks, depending on your location. Places like Canada,
United Kingdom and Spain usually take 6-10 days. Places like Abu Dhabi,
Yugoslavia and Mongolia may take up to 2 weeks.
Q:
What is your Return Policy?
A:
All exchanges and Returns must be made within 30 days of purchase. Any returns
or exchanges must be accompanied by the original reciept/invoice and the
original tag(s). If the incorrect size is purchased we will gladly exchange
for the correct size within 30 days. Please note that refunded amount does
not include shipping, but actual price of item purchased. We only accept
items that were purchased from www.SteveRosswick.com and NOT an outside
retailer.
Q:
How much are they Slim-Fitted?
A:
If you usually wear a Medium, our Medium will be slightly smaller than that.
If you want the shirt to fit more relaxed, go a size up. What I do is measure
my favorite fitting shirt and compare that way.